Q: To what degree can our caregivers assist with medications?
A: Our caregivers will remind you when it is time to take your medication. They are NOT allowed to organize client’s medications or to fill your pill caddy. We recommend you identify a responsible person to keep your pill caddy filled.

Q: Are your caregivers insured and bonded?
A: Yes. All our caregivers are insured and bonded for your safety and protection.

Q: May I choose the caregivers?
A: During the initial assessment, simply inform the Client Services Supervisor regarding your caregiver preference, and we will match your needs with the available caregivers for an interview.

Q: How soon can you send a caregiver to my home?
A: Please provide us with at least 24 hours after the initial assessment or interview to select an appropriate staff to meet your needs.

Q: What is the cost of service on holidays?
A: All holidays are billed at time and one-half the normal rate. The holidays observed are: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

Q: Who do I pay for the service?
A: You pay Comfort Care Staffing. We are the employer of our caregivers, hence responsible for tax withholdings, worker's compensation insurance, unemployment insurance and social security.

Q: How will I be billed?
A: Invoices will be issued weekly, bi-weekly or monthly, depends on clients’ preference.

Q: How do I change my schedule?
A: Do not schedule directly with the caregivers. To ensure that our caregivers are there when you need them, all schedules must be established through the Comfort Care Staffing office.

Q: Does Medicare cover this service?
A: No. Unfortunately Medicare does not cover in-home, nonmedical senior care. Our services are paid privately or by Long Term Care Insurance. Many Long Term Care policies or Social Benefits programs such as Veteran’s special pension, cover some or all of our services. Upon request, we will review your insurance and eligibility without cost or obligation. Also, we accept private pay by check as well as by scheduled payment through your bank or credit union.

Q: How to Find a Caregiver You Can Trust?
A: Your first decision is whether to hire and manage a caregiver on your own or through an agency. Are you prepared to screen, interview and investigate candidates? Will you be able to administer your caregiver's wages, payroll taxes and worker's compensation insurance? Can you handle the stress of firing, litigation or having to find an emergency substitute? Most people prefer to avoid the legal and financial liabilities of hiring their own employee. They find that hiring a reputable home care agency to provide a company-employed caregiver is both safe and convenient.

Here are ten characteristics you should look for when choosing a home care agency:

  1. Are the caregivers citizens or legal residents of the United States?
  2. Provides a written document that states the rights and responsibilities of the client, and explains the company's privacy policy and code of ethics.
  3. Furnishes written statements describing all services and costs.
  4. Triple-screens its caregiver employees carefully, including use of reference checks, driving records and criminal background investigations.
  5. Administers liability and worker's compensation insurance coverage, payroll taxes and bonding for its employees.
  6. Trains its employees continually to update their skills.
  7. Consults the client and family members to professionally match a caregiver who fits the client's personality, needs and wants.
  8. Develops a written, customized care plan in consultation with the client and family members, and updates the plan as changes occur.
  9. Closely supervises the quality of care, including non-scheduled supervisory visits.
  10. Provides emergency staff support 24 hours per day, seven days a week.

Q: Where does Comfort Care Staffing provide homecare services?
A: Comfort Care Staffing is based in metropolitan Los Angeles, and is ready to assist you or your loved one in all of Greater Los Angeles County areas.

Q: Who is the employer of Comfort Care Staffing caregiver?
A: Comfort Care Staffing employs all of its caregivers, assuming all federal and state employer responsibilities, including Social Security and payroll taxes, state disability insurance and worker's compensation. As your caregiver's employer, we relieve you of all of these employee responsibilities and potential liabilities by insuring, bonding, and providing workers compensation insurance for all of our caregivers.

Q: Is my Comfort Care Staffing caregiver supervised?
A: YES! We provide ongoing supervision of your caregiver while they are working in your home, by conducting surprise visits and phone checks.

Q: What services does a Comfort Care Staffing caregiver provide?
A: Our caregivers provide assistance with "activities of daily living" (also known as ADLs). ADLs are considered to be bathing, dressing, eating, ambulating or mobility, transferring, and toileting, as well as providing medication reminders. In addition, our caregivers may provide assistance with incidental ADLs, which might include household services such as linen changes and laundry, bathroom cleaning, keeping the kitchen floor and counters clean, and cleaning up dishes after meal preparation.

Q: What shifts can my Comfort Care Staffing caregiver work?
A. Comfort Care Staffing provides from 4-hour shifts to 24 hour/7 day care.

Q: What is a live-in or 24-hour care?
A: A live-in is a caregiver who lives in a client's home on a 24 hour basis. A live-in provides the appropriate level of personal care and support services for a client who needs the security of another person in his/her home, but does not require shifts of care. Live-in caregivers provide safety and companionship. If a client needs a live-in caregiver 7 days a week, generally one person works for 5 days and another for 2 days.

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